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Airports To Discover Electricity, Hot Water

The efficiency of
large organizations

According to Reuters airports are to cut queues with software. The idea is to let airports tap actual passenger numbers in order to properly staff critical areas such as security checks or baggage handling. I'll believe it when I see it, as inefficiency, not to speak of ignorance if not downright contempt for travelers, seems deeply ingrained in airport corporate culture. After all, as a passenger you are not really the airport customer and it shows.

These bland, cold, inhumane and generally-speaking unusable environments are quite telling. Or maybe I'm the only one feeling lost in a huge hospital (one that would smell slightly less bad than usual) everytime I need to take a plane. Back to Reuters article, don't hold your breath. IBM, which is creating this software in partnership with Amadeus, said their system is about to be in trial in one European airport, so there's a long way to go before it actually works and gets rolled out in enough places to make a difference. Fume on that next time you're standing in a queue for an hour to get frisked and asked to go around shoeless.

Olivier Travers | October 28, 2004 | News | Permanent link
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